Return & Refund Policy

At GRACELY GOODS LLC, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

Return Eligibility

Items may be returned within 30 days of delivery if they meet the following conditions:

  • Item is unused and in its original condition.
  • Item is returned in its original packaging.
  • Item includes all accessories, manuals, and components originally received.
  • Proof of purchase or order confirmation is provided.

Non-Returnable Items

The following items are generally not eligible for return:

  • Products showing signs of use, damage, or alteration by the customer.
  • Items returned without original packaging when required.
  • Clearance, final-sale, or specially marked non-returnable items.
  • Personal care or hygiene products that have been opened or used.
  • Gift cards and downloadable digital products (if applicable).

Damaged, Defective, or Incorrect Items

If you receive:

  • A damaged item
  • A defective item
  • An incorrect item

Please contact us within 7 days of delivery.

To Help Us Resolve the Issue Quickly, Please Provide:

  • Order number
  • Description of the issue
  • Photos showing the damage, defect, or incorrect item

We will review the claim and provide an appropriate resolution, which may include a replacement, exchange, or refund.

Return Process

To Request a Return:

  1. Contact our customer support team.
  2. Provide your order number and reason for the return.
  3. Follow the return instructions provided by our support team.

Refunds

Once the returned item is received and inspected:

  • We will notify you regarding the status of your refund.
  • Approved refunds will be issued to the original payment method.
  • Most refunds are processed within 5–10 business days after approval.

Exchanges

If an item arrives damaged, defective, or incorrect, we may offer an exchange or replacement when inventory is available.

Return Shipping Costs

If the return is due to a damaged, defective, or incorrect item, GRACELY GOODS LLC may cover the return shipping cost.

For customer-preference returns, the customer may be responsible for return shipping costs unless otherwise required by law.

Order Cancellations

Orders may be canceled before shipment.

If an order has already been processed or shipped, cancellation may not be possible and the order may need to be returned in accordance with this policy.

Late or Missing Refunds

If you have not received a refund after receiving approval:

  • Check your bank account again.
  • Contact your credit card company or payment provider.
  • Contact your bank, as processing times can vary.

Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact us:

GRACELY GOODS LLC

Email: gracelygoodsllc@outlook.com or team@gracelygoodsllc.com

We appreciate your business and are committed to providing a positive shopping experience for every customer.